Terms of Service

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January 2, 2018
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Zakum Terms of Service


Introduction

Welcome to Zakum, by registering an account in-game or on the forum, you agree to the information found within this thread. A few notes to begin:

The terms listed within are subject to change without notice, major changes may be announced but there is no guarantee. It is your responsibility to check this thread frequently for updates. A changelog is provided at the bottom of this thread.

Ban durations serve as a guideline for how long a person may generally be banned for breaking that specific rule, they are not a guarantee that you will be banned for that duration. It is ultimately up to the moderator who bans you as to how long you are banned for. No two moderators are the same. Tread carefully.

Offenses will be broken down into 'major' and 'minor' game disruptions. More information below.
Just because a moderator chose to be lenient with one person does not mean they have to choose to be lenient with you. Favoritism is another topic, any suspicion of favoritism should be reported immediately. Ignorance of the information provided here will never serve as an excuse. The following rules/terms will be broken down into two sections, 'major' and 'minor' game disruptions. 'Major' game disruptions will always result in a permanent ban on the first offense. 'Minor' game disruptions will vary based on the general ban durations, and the moderator who handles your ban.

Major Game Disruptions

Hacking

Hacking is defined as any attempt to alter the Global MapleStory files or the Zakum client. Zakum features a strong auto-ban system which will detect the vast majority of hack tools and differences between 'reported' and 'actual' values, meaning you will 9.9 out of 10 times be banned for hacking or modifying files. Any use of packet editors, trainers, or other hack tools is strictly forbidden. Any attempts to edit WZ files (wz editing) is also strictly forbidden.

Real World Trade/Real Money Trade

Any attempts to purchase/sell your Zakum items for currency for real currency, possessions, or currency/items in other games is strictly forbidden.

Market Manipulation

Any attempts to manipulate the economy for your own gain will result in a permanent ban. This includes but not limited to; conspiring with other members to raise prices of an item drastically, while other said member pretends to purchase said item.

Bug Abuse & Exploiting

All bugs should be reported. Any major bugs or exploits should be reported privately to a staff member immediately. Any attempts to abuse or take advantage of a bug or exploit are strictly forbidden and will result in a permanent ban.


Minor Game Disruptions

Botting

We have no quick and reliable way to tell whether you are taping down your keys, weighting down your keys, using macro or botting tools, or just not paying attention. It is your responsibility to respond to players, staff, and lie detectors. If you fail to respond, you will be banned. This also includes key weighing skills that can't be auto buffed via pets, stance and summons.

*You will generally be banned for 30 days on the first offense, 90 days on the second offense, and permanently on the third offense for botting. Players who are caught with sweetwater or higher tier of gear will be banned permanently regardless of offense count.*

Killstealing

If you do not own a map, do not attack on it. It is that simple. We have a map ownership system that is unique to Zakum. You will remain the map owner until you have stopped attacking for ten minutes, after that you forfeit the map.

*If the owner of the report accepts your apology, and provides evidence by leaving a comment on the report saying so, the report will nullify.*
*A moderator may decide to warn you on your first offense, not always though. You will generally be banned for 7 days on the first offense, 14 days on the second offense, 30 days on the third offense, and permanently on the fourth offense for killstealing. Leniency for Killstealing during first week of the server launch will be provided. *

Harassment

Harassment is by nature a very subjective term. It is simple, please be nice to your fellow players. Everyone loses their temper sometimes. Please do not attempt to harass a player to the point they feel it is necessary to report you. Duration of punishment varies based of the number of offense and the moderator handling the harassment.

Impersonation

Any attempts to impersonate a staff member or another player are forbidden. Bans will depend on the severity of the case.

Discussion of botting/hacks

Discussion of hacks or bots is not allowed. If you are found discussing such things, you will be banned. Depending on what the moderator handling your case feels, you may be banned permanently. This is a very 'flex' rule, meaning it will depend heavily on what was said, and who is banning you.

Advertising

Discussion of other MapleStory private servers, 'Black Markets' (i.e. RMT websites), websites that advertise hacks or bots for games in general, etc. is strictly forbidden. Advertising such things over megaphones will, generally, be a permanent ban.

Advertising social media is not allowed, linking twitch streams or "add me on <some service>" over smegas will usually result in a ban. You are only allowed to advertise TwitchTV or YouTube links in the cinema section of the forums, or your signature on the forums. Anywhere else is disallowed.

Rumors

Any attempts to start rumors about a person, or the server, is forbidden; for example: stating that there is a wipe. In addition, rumor violations should always be reported to the appropriate staff. This rule is very subjective, meaning a moderator may choose to not ban a person or to ban them permanently depending on the situation.

Giveaways

Giveaways that encourage public spam, i.e. over super megaphones, are disallowed. If you wish to host such an event, please include 'send responses via whisper' or something similar in your megaphone.

Boss runs

Selling or buying boss runs is not allowed. No boss is an exception to this rule, especially late-to-end game bosses.

*You will be banned for 7 days on the first offense, 14 days on the second offense, and permanently on the third offense for violating this rule.*

Account sharing

Sharing accounts at all is not allowed, if you lose items or lose access to your account due to sharing your information you will not be compensated. Bans will vary based on the situation.

Multiple accounts

Multiple accounts are not allowed. The rule is one account per person, per computer. You are not allowed to play on a second account if you are banned, under any circumstances. If you are found on a second account, you will be permanently banned.

Fake bidding

Fake bidding is when a seller says someone offered on an item that they didn't in an attempt to raise the current offer. Fake bidding is also knowingly bidding on an item with no intention to buy it, again, in an attempt to raise the current offer. Both of these things are not allowed.

Gear Rental

Renting or loaning gear, for the purpose of power leveling, for bossing, for farming or etc are not allowed. Accepting mesos, items, or other services (in Zakum, or otherwise) for your items for this purpose will result in either bans, or your items being taken. Loaning gear for free is also not allowed currently.


Megaphone Spam

Spam using the Megaphone system is not allowed. This includes all types of megaphones. Using megaphones to harass other players and/or staff are not allowed. Using megaphones to spread false info or false sales are subject to punishment based off the moderator handling the issue. Ban duration may vary.


Forum Rules

The following rules apply specifically to the forum. All of the rules above apply to the forum as well.

Please construct posts and threads in English only. Posts/threads in other languages will be deleted. Private Messages and visitor messages in other languages are allowed.
Explicit content, i.e. nudity, drugs, violence, hateful content, etc. will be deleted. Avatars containing nudity will be removed.
Please post in the correct sections. Posts may be moved otherwise.
Please keep your signature reasonable, large images will be resized or deleted.
Please do not create posts with the sole purpose to flame or insult a user.
Stay on topic; off topic posts will be deleted, and you may be infracted.
You are limited to one 'bump' per thread per 24 hours.
Do not use URL shorteners, ad money generating or otherwise. Examples of this include bit.ly, goo.gl, adf.ly, bc.vc, etc.


Paid graphic services

Selling graphic design services in Zakum is allowed as long as you abide by the following criteria:
You post a thread in the Graphics Workship section only, and make sure you note that it is not free work. You agree not to sell graphic design services for anything other than mesos or items in Zakum, this means no real life currencies or items/currencies in other games as these types of exchanges are forbidden. Do not smega your service sales or links to your thread on the forums, that is not what the megaphone system is intended for.

Ban Appeal Policy

For each ban you are allowed one chance at appeal. You can appeal here. You can find the ban appeal format located (insert ban appeal format link). Bans that do not follow this format will be deleted, you may choose to remake it following the correct format. An appeal may be denied for any reason, or for no reason at all. If you feel your ban was unjust after you've appealed and received a response, please contact a staff member privately. Do not expect an immediate reply, or at all. Spamming inboxes of staff members is a bad idea.


Compensation Policy

You are responsible for your account information. Sharing your information is strictly forbidden. If you share your information and lose access to your account or items because of it, you will not be compensated. All credit purchases are final (more information below), refunds will not be issued. Our servers encrypt user information and store it securely. If you share your account information you will not be compensated if you lose your items. If you are 'hacked', i.e. keylogged, phished, etc. and can prove it, we will attempt to recover your items. If you are scammed you may be compensated by the scammer, we will not compensate beyond that.
If you lose your items because of a bug, we usually will not compensate. We will decide on a case-by-case basis.


Refund Policy (Donations)

Please be advised that credit's are obtained via donations to Zakum; not a purchase. You are not entitled to a “refund” because you completed a donation out of courtesy.
Once credits are transferred to your game account your donation cannot be reversed. All credits obtained via donations are final. No return, exchange, price adjustments, or cancellations will be permitted. Please note that we have the right to suspend our game service at any time. You will not be entitled to a refund were this to happen.
We take fraud seriously, if you commit fraud and if we suspect that you are committing a fraud transaction, we notify the IC3 and refund the payment as soon as possible.
 
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